Change management in the healthcare sector – it’s time to act

There are changes in industries and companies that management does not even have to initiate because they are foreseeable and inevitable: For the print media, this was the online newspaper; for the automotive industry, it was the electric motor. The German healthcare system is facing serious changes as the baby boomer generation retires in the next few years.

The challenges are plain to see.

Good change management is always foresighted. In the German healthcare sector, the challenges of the next few years are clearly outlined by the generational change described above:

  • There is already a fierce battle for good staff
  • This need for personnel affects nursing staff as well as physicians and administrative staff
  • There is a general shortage of staff. This means that employees are free to decide where they would prefer to work in the future
  • As a result, those facilities that offer attractive opportunities in terms of good collegiality and job satisfaction have the best chances.

“Despite these facts, many hospitals and care facilities are acting reactively and knowingly exploiting employees’ capacity for suffering in order to save costs in the short term.”

Prof. Dr. Renate Tewes, founder and owner of Crown Coaching, makes this tough assessment.

Dr. Tewes heads the Nursing Science and Nursing Management course at the Evangelische Hochschule Dresden and founded her consultancy in 2008. Since then, Crown Coaching has been supporting institutions in Germany, the UK and the USA with great success in the areas of change management and leadership training in the healthcare sector. The team includes experienced business coaches, most of whom have a professional background in the healthcare sector.

Key topic: leadership development in the healthcare sector

One of the major issues in change management is the question of how to recruit the managers of tomorrow. Anyone who looks to external candidates first is not making a good decision. Crown Coaching supports companies with management development in the healthcare sector in seeking, finding and promoting the managers of tomorrow within their own company first.

“Focus on your own talents,” recommends Dr. Tewes, while also pursuing a second approach: “Focus on everyone involved in your facility. These are usually physicians, nurses and administrative staff. Support interprofessional communication.”

Crown Coaching supports change management through leadership training, among other things, which is offered to groups in the respective hospital or care facility. These groups are made up of employees from different professional groups. “By training leadership and communication across these boundaries from the outset, we ensure sustainable and successful implementation in everyday professional life,” says Prof. Tewes.

You don’t learn good leadership in training or at university.

Courses of study and training generally teach a lot of specialist knowledge, but no tools of the trade about what constitutes good leadership. It has long been proven that it is by no means hard factors such as salary, vacation days or bonuses that determine job satisfaction. Soft factors such as personal responsibility, co-determination, a good working environment or an appreciative atmosphere clearly play a greater role.

Change management as a module as part of leadership training

The topic of change management can be booked as a module as part of a leadership training course. Each module comprises 2 days. The first module “Leadership & Personality” is a fundamental and starter workshop.

All subsequent modules are freely selectable. You will receive an individual recommendation for your company in a free telephone consultation.

The modules in leadership training:

  • Leadership & Personality
  • Communication and Collaboration
  • Emotionally intelligent leadership
  • Team development
  • Stress management and job satisfaction
  • Problem solving and conflict management
  • Organizational development & change management
  • Negotiation & meeting management
  • Role clarification & professional development

Procedure in leadership training:

Over the course of two days, participants are guided through all phases of change management that are important in the healthcare sector, both in terms of content and practice. In this way, we ensure that the complexity of the change process is not only absorbed cognitively, but that the secret power of emotions can be actively used in the course of the process.

Most unsuccessful change processes do not fail due to planning, but due to a lack of emotional control. Although our workshop is evidence-based, it contains many practical tools and exercises with which typical resistance in change management can be actively tackled.

The leadership training with its 6 modules is well suited for the middle management of an organization (nursing directors, head nurses, house coordinators).

RESPECT program.

This is a change management program that accompanies companies over a period of 1.5 to 2 years. In consultation with top management, goals are formulated and data collected and analysed. Members of the organization are trained as communication experts to ensure that the change process is implemented sustainably even after their time with the Crown Coaching team. The participants learn how to work together interprofessionally. The success of this program in terms of costs, patient well-being and the general working atmosphere is measurable and proven.

Prof. Dr. Renate Tewes is a renowned psychologist and nursing scientist with a passion for promoting healthy collaboration and strengthening emotional intelligence in leadership roles. As a coach, she supports her clients with customized strategies to master the challenges of modern health management.

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