Dr. Susan Smith

Leadership skills in HealthCare, LEO - Leading an Empowered Organization | Yorkshire, UK
About the person

Dr. Susan Smith is the owner of Choice Dynamic International, an England-based management consultancy for individuals and businesses in the health and social care sector. Their goal is to give managers more choices through improved relationships and individual thinking, thereby bringing them back to having more fun at work.

Coaching focuses
  • Leadership skills in healthcare
  • LEO – Leading an Empowered Organization
  • Revitalizing Care
  • HeartMath®
  • Caring Behaviors Assurance System®CBAS

Dr. Susan Smith has almost 40 years of professional experience in the health care sector in the United Kingdom. She was employed as a nurse, midwife, clinic manager and consultant. In the private sector, she acted as a consultant for an international space and technology company.

In addition to the LEO program and HeartMath®, Dr. Smith primarily offers her own programs. The numerous leadership training courses that she developed for various organisations include the child protection program “safeguarding children” for the Department of Health (NHS).

Publications & conferences

  • Smith, S. A. (2003) Developing Leadership Principles, Values and Behaviour, conference paper to Royal College of Nursing Conference: A Practical Guide to Developing Effective Nursing Leadership, 12 June 2003.
  • Smith, S. A. (2003) Are some nurses held back by their social class? Debate, Nursing Times 19 August, 2003, Vol. 99, No. 33, pp 18-19.
    Faugier, J./Garland, G./Smith, S.A. (2002) Supporting Clinical Leaders in Organisational Change, Professional Nurse, April 2002, Vol. 17, No. 8, pp. 490-492.
  • Smith, S. A. (2002) Change Initiative Based on Leadership and Empowerment, conference presentation given to the 4th European Regional Conference of the Commonwealth Nurses Federation, Nicosia, Cyprus, 7-9 March, 2002.
  • Miller, D./Smith, S. A. Everyone’s a leader now, conference presentation to Renewing Midwifery: Fulfilling our Potential Conference, Racecourse, York, UK, 13 March, 2002.
  • Smith, S. A. (2002) Leading an Empowered Organisation, conference presentation for Harrogate Management Centre, Central London, 30 January, 2002.
  • Garland, D./Miller, D./Smith, S. A. (2001) Leading an Empowered Organisation, Nursing Standard.
  • Smith, S. A. (2001) Leadership Development, Mental Health Care, March 2001, Vol. 4, No. 7, pp. 240-241.
  • Mc Nichol, E./Smith, S. A. (2001) Measure Your Leadership Skills: A Self Assessment Tool can help Staff discover how their Leadership Skills can be Improved and Developed, Nursing Standard, 14 February 2001, Vol. 15, No. 22/2001, pp. 77-78.
  • Edmonstone, J./Smith, S. A. (2001) Learning to Lead Nursing Management, Vol. 8, No. 3, 3 June April, 2001.
  • Smith, S. A. (2001) Make an Impact, conference paper to West Herts Community Health NHS Trust, 15 February, 2001.
  • Smith, S. A. (2001) The Bitter Sweet Taste of Empowerment, conference presentation to Ashford and St Peter NHS Trust 2001.
  • Smith, S. A. (2000) Practice Based Accreditation – a Strategy for Improving Care, Irish Nurse, Vol. 2, 10 January, 2000.
  • Hamer, S. A./Smith, S. A. (2000) NHS ‘Best Leadership Practices’, conference paper to MRG Consultants Network, Leadership Effectiveness Tuscany, Italy.
  • Smith, S. A. (1999) Northampton NHS Trust Culture Changes in Primary Care, conference paper to Management Research Group Leadership Effectiveness Analysis, Vienna, 1999.
  • Smith, S. A. (1998) Model Behaviour, Nursing Management, Vol. 5, No. 6, October 1998.
  • Smith, S. A. (1997) Leadership Development – An Irish and UK Comparison, conference paper to Commonwealth Nursing Conference, Malta, 26-28 March, 1997.
  • Smith, S. A. (1998) Shared Governance, conference paper to CPHVA, London, 1998.
  • Ferguson, A./Smith, S. A. (1996) Nursing Implications of the Calman-Hine Report. Leadership in Cancer Care Liverpool, 26-27 January, 1996.

How can we support you?

At Crown Coaching, we specialize in empowering healthcare leaders. To find out how we can support you in your role, we invite you to contact us. Please describe your request briefly in your e-mail. This will enable us to prepare for an initial telephone call with you. We look forward to getting to know you and working out together how we can achieve tangible progress in your institution in particular. We will get back to you as soon as possible. The Crown Coaching team looks forward to hearing from you!

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